Ace Express Coaches is hosting a hiring event for drivers on May 5th, 2025, from 10:00 AM to 3:30 PM at our Golden Offices – 14000 West 44th Ave, Golden, CO 80403. Stop by to learn more about exciting driving opportunities and join a team that values safety, service, and community.
ESSENTIAL JOB RESPONSIBILITIES:
The Dispatch Supervisor is accountable for overseeing the scheduling and dispatching of CDOT drivers and vehicles to planned routes and pick-up points, ensuring the smooth delivery of transit services. Reporting to the Operations Manager and closely collaborating with the Transit Coordinator, the Dispatch Supervisor is responsible for managing daily CDOT schedules, promptly addressing unforeseen driver shortages, vehicle breakdowns, road closures, or increased passenger demands, This role requires meticulous attention to detail, strong organizational skills, and the ability to adapt to changing circumstances while adhering to regulatory requirements and safety protocols in the transportation sector.
ESSENTIAL JOB RESPONSIBILITIES:
The below list is not all inclusive. Additional responsibilities may be assigned.
§ Supervise and manage the daily activities of the dispatch team, providing guidance as needed
§ Train, coach, and mentor dispatch team members to improve performance and efficiency
§ Provide clear, on-going communication to dispatch team on company updates, policy revisions and overall company/department goals
§ Monitor and maintain Coach Manager dispatching software to ensure up-to-date data integrity
§ Prepare reports and analysis on dispatch operations, including performance metrics and KPIs.
§ Coordinate the dispatching of vehicles and drivers to ensure efficient operations
§ Resolve issues raised by driver operators, ensuring timely and effective solutions
§ Promptly address emerging operational problems, implementing solutions to minimize impact
§ Coordinate regular and impromptu vehicle maintenance with the shop; alert management to service concerns not resolved in a timely and acceptable manner.
§ Maintain effective communication with drivers, customers, and internal teams to ensure smooth operations
§ Maintains a strong awareness of MCO responsibilities and assists leadership in ensuring MCO performance, timeliness, and incident reporting
§ Ensure compliance with all relevant regulations and company policies.
§ Prepare and submit reports on dispatch operations as required.
§ Cultivate a cooperative and professional relationship with all company employees to promote a comfortable, productive, and efficient work environment.
§ Provide assistance with projects or additional tasks from other departments as required.
§ Perform dispatcher functions when the operational need arises.
ADDITIONAL JOB RESPONSIBILITIES
§ Assist in streamlining daily business operations.
§ Timely resolution of client concerns and complaints.
§ Cultivate positive relationships to foster sustainable business connections.
§ Maintain a cooperative and professional relationship with colleagues.
§ Assist in projects or additional tasks across departments as required.
REPORTS TO/ SUPERVISION RECEIVED FROM
Manager: Director of Operations
Indirect Supervisor: Operations Manager
SCHEDULE
Non-Exempt: In light of the nature of the transportation industry, the Company does not maintain regular business hours. You are expected to work customary business hours but will vary as determined by the Company’s specific business needs. Schedules are subject to change and may require early mornings, evenings, weekends, holidays, or multiple-day shifts. Flexibility with the work schedule and the ability to work any shift assigned is required.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, competency, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education / Experience
§ High School diploma or GED
§ 2 years of transportation industry experience
§ Excellent communication and interpersonal skills
§ Ability to fluently speak, read, and write English
§ Strong computer skills: Excel, Word, Outlook
§ Knowledge of the motorcoach industry and/or transportation industry
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills
Demonstrates strong general math skills such as adding, subtracting, multiplying, and dividing whole numbers, fractions, and decimals. Performs these operations with units of American currency, Regular and Military time, and imperial measurements of weight, volume, and distance.
Reasoning Skills
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Core Competencies
To perform the job successfully, an individual should demonstrate the following competencies.
§ Must be both an independent thinker and a team player
§ Excellent communication (verbal, non-verbal, and written) and interpersonal skills.
§ Applies common sense understanding to carry out instructions furnished in written, oral, or diagram form
§ Strong analytical, conceptualization, interpretation, and critical thinking skills
§ Must be detail oriented
§ Self-motivated with a sense of urgency, and readily acclimatizing to an ever-changing environment
§ Uses sound reason and judgement; calmly deals with problems involving co-workers, clients, and customers.
§ Treats others respectfully and tactfully
§ Contributes to building a positive, collaborative team environment.
§ Prioritizes workload, self-manages projects, handles multiple tasks, manages competing demands, and meets strict deadlines.
§ Seeks to expand role and help team by volunteering readily, seeking increased responsibilities, and asking for help when needed.
§ Works with integrity and ethics that inspires trust and confidence in all activities.
§ Upholds organizational values
Preferred Experience
§ Knowledge of the motorcoach industry and/or transportation industry
§ Knowledge of Department of Transportation rules and regulations; transportation and handling equipment use and maintenance requirements; supervising and motivating employees, necessary inter-department communications related to certain transportation and safety activities; safety requirements for use of equipment.
Language Skills
Ability to read and interpret documents in English. Ability to write in English routine reports and correspondence. Ability to speak effectively before groups.
Mathematical Skills
Demonstrates strong general math skills such as adding, subtracting, multiplying, and dividing whole numbers, fractions, and decimals. Performs these operations with units of American currency, Regular and Military time, and imperial measurements of weight, volume, and distance.
Core Competencies
To perform the job successfully, an individual should demonstrate the following competencies.
§ Must be both an independent thinker and a team player.
§ Excellent communication (verbal, non-verbal, and written) and interpersonal skills.
§ Applies common sense understanding to carry out instructions furnished in written, oral, or diagram form.
§ Must be detail oriented.
§ Acclimates to an ever-changing environment.
§ Uses sound reason and judgement; calmly deals with problems involving co-workers, clients, and customers.
§ Treats others respectfully and tactfully
§ Contributes to building a positive, collaborative team environment.
§ Works with integrity and ethics that inspires trust and confidence in all activities.
§ Upholds organizational values.
Computer Skills
To perform this job successfully, an individual should have a working knowledge of the following software applications, and proficiency as indicated below.
Software:
§ iPhone or Android cellular phone/tablet PCs
§ Google Maps, Waze, or other map/routing application
§ Coach Manager
§ Microsoft Office Software to include Word, Excel, Outlook, PowerPoint
Other Qualifications
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
§ Pass a background check.
o This position is designated as requiring a background check due to the nature of the job responsibilities. The Company will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state, and local laws and ordinances. Employment is contingent upon successful completion of the background check.
o No applicant may have been convicted for any of the disqualifying offenses defined in 49 CFR Part 383.51 and 383.53 of the Federal Motor Carrier Regulations
o No felony convictions
o No misdemeanor crimes involving moral turpitude.
§ Pass a drug test as required by the Department of Transportation and the Company
o This position is deemed a safety-sensitive position. As a result, we require team members operating in this position to submit to random drug testing throughout the course of employment. Moreover, the Company will take appropriate action for refusing to take or failing such test.
Compensation Range: $26.00 – $29.00/hour starting
PHYSICAL DEMANDS/ WORK ENVIRONMENT:
The work environment characteristics described here are representative of those a team member may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
