Job Description

About Us:
Ace Express Coaches offers a wide range of transportation options including charter, transit, contract and shuttle services. For over 25 years, we have provided safe, quality transportation services in Colorado and throughout the continental United States. Each year we serve almost 800 clients, transporting over 1 million passengers. We have state of the art amenities and customer service. 

About the Position: 
The dispatcher orchestrates motor coaches, clients, mechanics and drivers daily in order to provide safe and superior transportation services. The dispatcher coordinates schedules, plans for the unexpected, responds to emergency situations, and resolves issues when they arise.
Ace Express is a 24/7 operation. Dispatchers work Monday-Friday with alternating weekends and Holidays.  The position hours will be 5am - 3pm,  Friday - Monday. ( 4 ten hour days) 



Essential Functions:
  • Coordinate routes and driver schedules.
  • Ensure route/trip documentation is complete and ready for drivers in a timely manner.
  • Answer phones and handle client calls regarding routes and service.
  • Coordinate with maintenance shop bus repairs, preventive maintenance and washing schedules.
  • Review route/trip documentation after completion to ensure all information is included and correct.
  • Assist with monitoring hours of service to ensure compliance with DOT regulations.
  • Facilitate company communication regarding policies, events/ meetings.
  • Other job duties may be assigned based on business needs. 

Requirements
  • Ability to multitask and prioritize tasks.
  • Superb customer service skills required.
  • Strong critical thinking and problem solving skills.
  • Able to communicate effectively to internal and external audiences.
  • Team orientated. Ability to help others to achieve overall company goals.
  • Independent and takes initiative.
  • Strong ethical standards, ensuring safety and compliance is upheld.
  • Must have basic computer skills including use of excel and word documents along with our internal programs.

Experience:
Transportation dispatch experience is preferred, at least 2 years of dispatch experience is required.

Physical Demands:
  • Ability to sit for 8-10 hours during shift
  • Ability to push, pull and lift up to 25 lbs often and 50 lbs occasionally
  • Ability to communicate via the phone and in person.
  • Ability to work on a computer using Microsoft programs

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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