Operations Manager

POSITION OVERVIEW:
Reporting to the Director of Operations, the Operations Manager is tasked with leading the Colorado Department of Transportation (CDOT) Operations and ensuring the company’s commitment to safety, operational excellence, and exceptional customer service. This includes all aspects pertaining, but not limited, to CDOT driver and dispatch operations, training, and performance management.

ESSENTIAL JOB RESPONSIBILITIES:
The below list is not all inclusive.  Additional responsibilities may be assigned.

• Manage all aspects of Bustang, Outrider, and Pegasus operations.
• Coordinate driver scheduling and staffing levels to achieve operational efficiency.
• Ensure daily operations are performed under the DOT/ FTA rules and regulations.
• Deliver CDOT mandated reporting requirements accurately and in a timely manner.
• Effectively communicate with CDOT, providing accurate updates of fixed route execution.
• Respond to contractor requests; Find resolution timely.
• Maintain expert knowledge of Bustang, Outrider, and Pegasus routes, schedules, and fare information.
• Monitor and manage driver labor and other operational expenses to achieve budgeted profit margins.
• Conduct timecard audits to ensure proper allocation to appropriate labor department.
• Closely monitor driver performance through internal systems and other control features.
• Research driver offenses and infractions, deliver verbal and written corrective action notice, monitor improvement, and advise terminations to Human Resources.
• Initiate driver training with Safety, coordinate schedules and monitor progress.
• Respond to incidents, accidents, and injuries with remote and onsite support as needed.
• Review driver logs and paperwork to ensure accuracy and adherence to policy and DOT/ FTA regulatory requirements.
• Appraise team members by means of informal meetings and formal annual reviews.
• Acknowledge client accolades and compliments, and reward drivers for exemplary service.
• As directed, investigate customer concerns, complaints, and service level agreement issues.
• Contribute alongside other supervisors, managers, and staff to formulate goals and objectives.
• Perform duties and functions to help streamline the daily business operations of the company.
• Comply with all applicable government regulations, policies, and standards as well as all Company administrative policies, procedures, and safety rules in all business activities including but not limited to planning, assigning, directing work, training, and managing staff and drivers.
• Nurture a culture of safety and responsibility amongst team members through collaboration with the Safety Department; ensuring drivers adhere to company policy and regulatory requirements.
• Perform other duties as assigned or requested.

SCHEDULE:
Exempt: In light of the nature of the transportation industry, the Company does not maintain regular business hours. You are expected to work customary business hours but will vary as determined by the Company’s specific business needs. Schedules are subject to change and may require early mornings, evenings, weekends, holidays, or multiple-day shifts. Flexibility with the work schedule and the ability to work any shift assigned is required.

 
QUALIFICATIONS and SKILLS:

• CDL license with appropriate endorsements and state certificates preferred, not required.
• Working knowledge of local, state, and federal laws related to motor coach operators including Federal Motor Carrier Safety Rules.
• Strong analytical, conceptualization, interpretation, and critical thinking skills
• Self-motivated with a sense of urgency, and readily acclimates to an ever-changing environment.
• Ability to express ideas clearly and concisely using appropriate mediums (for example, face-to-face, e-mail, and presentations), listen effectively, demonstrate understanding, and clarify meaning for others.
• Ability to develop, coach, and mentor others including the ability to teach and prepare others for effective job performance.
• Ability to interact cooperatively and collaboratively with others as a team, including those holding divergent and/or opposing views and goals.
• Ability to plan, initiate, direct and carry out short- and long-term goals.
• Possess traits of honesty and integrity, creativity and flexibility that are essential to the position.

REQUIRED EDUCATION AND / OR EXPERIENCE:
Required:

• Minimum 3 years’ experience managing staff of ten or more.
• Minimum 2 years’ experience dispatching in transportation industry.
• Three (3) or more years of recent (within the last 5 years) and relevant direct experience managing the operations of regularly scheduled fixed route public transit service similar in scope, size, and complexity of the work.
• Experience supervising staff in multi-shift, multi-site environment.

 Preferred:

• High school diploma or equivalent
• Bachelor’s degree in Transportation, Logistics, Business, or related field.